Symbiose Routine for Fine to Medium Hair Prone to Dandruff
Symbiose Routine for Fine to Medium Hair Prone to Dandruff is backordered and will ship as soon as it is back in stock.
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Delivery and Shipping
Delivery and Shipping
Quebec & Ontario: A flat shipping fee of $12 CAD applies to all orders that do not qualify for free shipping.
Other Canadian Provinces: Orders that do not meet the free shipping threshold will incur a flat shipping rate of $35 CAD.
United States: A standard shipping charge of $20 USD applies to orders below the free shipping minimum.
United Kingdom: A flat rate of £20 is charged on orders that do not qualify for free shipping.
Free Shipping
We offer free shipping on qualifying orders:
- Canada: Free shipping on orders over $99 CAD
- United States: Free shipping on orders over $150 USD
- United Kingdom: Free shipping on orders over £175
Shipping & Delivery
We process orders within 2-5 business days (Monday to Friday). Delivery times vary based on your location but generally take up to 7 business days. Orders are shipped through Canada Post or UPS to ensure reliable service.
Note: During high-traffic periods like the holidays, Black Friday, or Boxing Day, shipping times may be extended due to increased order volume.
Order Updates & Notifications
We’ll notify you within 24 hours if there are any issues with your order.
Address Accuracy
Please double-check your shipping details at checkout. We are not responsible for incorrect addresses entered at the time of purchase.
Customer Support
Have a question? Reach out via email or use the chat bubble on our website. We aim to respond within 24-48 hours.
Damaged Items & Return Policy
If your order arrives damaged or leaked, report it within 5 days of receiving your package. We cannot process refunds or replacements after this period.
Order Mistakes: If you ordered the wrong product or made an error during checkout, you are responsible for return shipping costs. However, if we made a mistake, we will cover the shipping costs to correct it.
We do not offer refunds on used products.
Complimentary Samples & Gifts
We include free samples with every order. While we try to match samples to your purchase, availability is not guaranteed.
Occasionally, we offer Gift With Purchase promotions in limited quantities. If a free gift is available, it must be added to your cart at checkout—if it's not in your cart, it won’t be included.
Gift Policy:
- One free gift per order
- If multiple gifts are added, we will include the one most relevant to your purchase
- Only the free gift on orders over $75 can be combined with other promotions—other offers cannot be stacked
Order Cancellation
Need to cancel your order? A 3% restocking fee will be deducted from your refund.
Customs, Duties & Taxes
We ship from Canada and are not responsible for customs fees, duties, or taxes applied to your order. Customers are responsible for any charges incurred during or after shipping.
If an order is refused due to customs fees, the return shipping cost will be deducted from your refund once the package is received and processed.
Description
Description
Routine for fine to medium hair that is prone to dandruff, designed to eliminate loose flakes while restoring moisture to the fibers.
This cleansing regimen targets loose dandruff flakes on the scalp and is perfect for fine to medium hair.
This dandruff treatment set includes:
Product Description
Bain Crème Apaisant, 250mL A shampoo with pyrithione zinc and salicylic acid that enhances scalp breathability. Free from parabens and sulfates, it hydrates dry and sensitive scalps prone to dandruff.
- Instantly eliminates all visible loose dandruff flakes*
- Hair feels smoother*
- Hair is moisturized, hydrated, and conditioned*
- Dermatologically tested
- Suitable for sensitive scalps
- Approved for tolerance
*After using Bain Crème Apaisant compared to non-conditioning shampoo.
Fondant Apaisant Essentiel, 200mL
A soothing detangling conditioner for sensitive scalps and hair prone to dandruff.
- Intensely caring yet lightweight formula*
- +50% softness*
- Reduces scalp dryness*
- Fiber is replumped*
- +96% nutrition & hydration*
- +96% strength*
- Suitable for sensitive scalp
- Dermatologically tested
*After using Fondant Apaisant Essentiel
How to use
Symbiose Bain Crème Apaisant
Wet hair, then apply a small amount of Symbiose Bain Crème Apaisant to the scalp and hair. Massage into a lather, then rinse thoroughly with warm water. Use once or twice a week, based on your hair and scalp needs.
Symbiose Fondant Apaisant Essentiel
After shampooing with Symbiose Bain Crème Apaisant, apply a small amount of Symbiose Fondant Apaisant Essentiel to wet hair, concentrating on the mid-lengths and ends. Leave on for a few minutes, then rinse thoroughly with warm water.
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